Terms of Service

1. Delivery Policy

• Delivery dates are estimates and may vary due to circumstances beyond our control. Exact delivery times cannot be guaranteed.
• A responsible party must be present to accept delivery and pay the remaining balance. Failure to do so may result in additional re-delivery charges.
• Deliveries to unsafe or inaccessible locations may be refused. Any additional costs for hoisting, dismantling doors/windows, or similar unforeseen situations will be billed to the client.
• A signed delivery receipt acknowledges complete delivery unless otherwise noted.
• While our team takes great care, we are not liable for damages to walls, floors, paint, or fixtures during delivery or installation.

2. Cancellation and Returns

• Orders can be canceled within three (3) business days unless the customer waives this right.
• All cancellations and returns require original packaging and are subject to a 25% restocking fee. Delivery fees are non-refundable, and return shipping is the client’s responsibility.
• Custom, non-stock, or modified pieces cannot be canceled or returned.

3. Product Characteristics

• Due to the natural characteristics of fine wood veneers, exact matches in color or grain cannot be guaranteed.
• Products come with a minimum one-year manufacturer’s warranty. Installations also carry a one-year warranty.
• Damaged merchandise must be reported within three (3) days, along with photographs, to info@ultikit.com.

4. Delays and Supply Chain

• We are not responsible for delays caused by war, fire, accidents, labor disputes, material shortages, or other unforeseen events.
• Supply chain issues and product availability may impact project timelines. Cancellation due to delays is not permitted.

5. Permits and Adjustments

• Clients are responsible for securing any necessary permits for their projects.
• Adjustments, such as filling gaps between units and ceilings or floors, are not included unless otherwise specified.

6. Payment Terms

• Ownership of all items remains with Furniture Plus until payment is received in full and checks have cleared.
• Overdue accounts will incur an 18% penalty, and clients will be liable for legal and collection fees.
• A deposit is required for materials and installation. Remaining balances are due upon delivery.

7. Sales Tax

• Local and state sales taxes apply unless valid Tax Exempt, Capital Improvement, or Resale Certificates are provided at the time of order.

8. SMS Communications

• By providing your mobile number, you consent to receive SMS updates about your order, delivery, and installation.
• To opt out, reply "STOP" to any message. For assistance, reply "HELP" or contact info@ultikit.com.
• Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

9. Privacy and Confidentiality

• Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

10. Assistance and Support

• For questions or concerns, please contact us via email at info@ultikit.com or through our website.